Frequently Asked Questions

Even though we never want to see you go, we understand that sometimes you might have to cancel your membership. We want you to come back and see us again, so here is where you need to go to cancel your membership. You can find your biller on the confirmation email you received when you joined. You will need to provide two of the following pieces of information to the biller: email address, username, order ID number, or credit card number. If you are unsure what you need, send us an email.

NOTE: We cannot cancel your membership for you. You must contact the biller directly to cancel your membership.

IMG Customers: http://www.imgcustomersupport.com
CCBill Customers: https://support.ccbill.com
EPOCH Customers: http://www.epoch.com/billingsupport
GXBill Customers: http://www.gxbill.com

Come back as soon as you're able to!

Click here and fill in the form to retrieve your membership information.

There are a number of reasons your membership account might not work. You may be entering the security word incorrectly, or if multiple users have tried to login to your account, it may be temporarily locked. Click here and provide us with your membership information and we'll look into it.

Yes, TSraw.com is viewable and optimized for both desktop and mobile devices.

For this site, you can see everything regardless of whether you are on a slower dial up connection or an ultra-fast Cable or DSL connection. The difference will be the time it takes to load and download photos and videos. We provide videos in multiple sizes, and you can choose what size is best for you.

Videos are available in two main formats, Windows Media (Version 7 or higher), and MP4. These formats are fairly universal and will play with most media players. All videos are available to stream online or download to your computer. Videos are available in HD 720p, High 480p, Medium 360p, and Low 240p. If you have problems viewing the videos, make sure you have the latest update of your media player.

When downloaded, photos are up to 2000 pixels wide on the long side. Depending on your screen resolution, monitor size, and browser, web display sizes may vary. Pictures are optimized to show at the highest quality and with the fasting viewing time for you!

Any photos or videos you download from the site during your membership period are yours to keep. You may not share, upload, or redistribute the videos at any time.

Yes. We test each of our models for HIV and other sexually transmitted diseases within 24 hours of work. Our male models are also tested for HIV every week. However, we at TSraw support the use of condoms and always encourage our members, fans, and everyone to practice safe, protected sex with each partner and get personally tested for HIV and other sexually transmitted diseases regularly as part of a healthy and active sex life.

Click here to visit our support pages.